Broadcasting Authority of Ireland (BAI)
You will find information on the website of the Broadcasting Authority of Ireland (www.bai.ie) about the obligations of broadcasters in the national, regional and local media. You will also find details of how to complain if you feel that a broadcaster is not meeting its responsibilities.
1)To begin with you make a complaint to the broadcaster on whose station you saw or heard the programme.
2)If you are not satisfied with the broadcaster's response to your complaint, or if there is no response within the specified period, you can then complain to the BAI.
Among the subjects covered on the BAI website are:
Objectivity/Impartiality in News, Fairness, Objectivity & Impartiality in Current AffairsAll broadcast news and current affairs programmes must be presented and reported in an objective and impartial manner and without expression of the broadcasters’ own views. You can find the Code of Fairness, Objectivity and Impartiality in News and Current Affairs on this page of the BAI website.
If you believe that a news or current affairs programme has not been objective or impartial you should refer to the specific rules of this Code that you feel were broken when you make a complaint to a broadcaster
Harm & OffenceEvery broadcaster must ensure that it does not broadcast anything that may reasonably be regarded as causing harm or undue offence. You can find the Code of Programme Standards on this page of the BAI website. If you believe that a programme has caused harm or undue offence you should refer to the specific rules of this Code when making a complaint to a broadcaster.
1) Complaint to Broadcaster. The first step is to complain directly to the relevant broadcaster if you are not happy about broadcasting content on that service.
You will find the Guide for Listeners & Viewers to the Complaints Process & the Broadcasting Authority of Ireland Updated 2014 at this link:
A Guide for Listeners & Viewers to the Complaints Process 2014
Each broadcaster has its own Code of Practice and complaints form which can be accessed at the links listed in the document above. You should make your complaint in the manner outlined in the broadcaster’s Code of Practice for Complaints Handling.
2) Complain to the BAI. IIf you are not satisfied with the broadcaster's response to your complaint, or if there is no response within the specified period, you can then complain to the BAI. You will find the form for referring a complaint to the BAI here.
The BAI Compliance and Enforcement Policy (“Policy”) has been developed by the BAI to provide a framework for all broadcaster and contractor compliance activities. The Policy sets out the BAI’s general approach to dealing with compliance by, and enforcement against, all broadcasters and contractors licensed in the State. You will find the Compliance and Enforcement Policy at this link:
Below is a link to a BAI publication detailing how complaints to the BAI over the period April 2015 to January 2016 were settled.
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